Industries · Medical & Dental
IT for practices that can't afford to run behind
When the imaging PC won't see the sensor or the front desk can't open the schedule, patients wait. We support dental and medical offices across the Gulf Coast and handle patient data the way HIPAA expects.
For medical & dental
What we handle for you
- 01
Practice software and imaging
Dentrix, Eaglesoft and Open Dental run the front desk, and the imaging software runs the operatories. We keep both working and time updates so they don't land in the middle of a patient visit.
- Support for Dentrix, Eaglesoft, Open Dental and your medical EHR
- Sensors, pano and intraoral cameras checked after Windows updates
- Updates and restarts scheduled after hours instead of between patients
- 02
HIPAA safeguards
The HIPAA Security Rule expects access controls, audit logs, encryption and a current risk analysis. We put the technical safeguards in place and help you keep the paperwork current.
- A signed Business Associate Agreement before we touch patient data
- Encrypted computers and a separate login for every staff member
- Help with the technical sections of your HIPAA security risk analysis
- 03
Ransomware protection and backups
Ransomware crews go after medical and dental offices because every hour of downtime hurts. SentinelOne watches your computers around the clock, and Datto keeps a clean copy of your data to restore from.
- SentinelOne on every workstation and server, monitored 24/7
- Datto backups of practice management and imaging data, with restore tests
- A written recovery plan for a hurricane, a fire or a ransomware attack
- 04
Front desk, email and e-prescribing
The front desk lives in email, insurance portals and the schedule. Providers need e-prescribing and its two-factor sign-in to work on the first try.
- Encrypted email for messages that include patient information
- Phishing tests modeled on the fake payer and patient emails offices really get
- Setup and support for e-prescribing, including EPCS two-factor sign-in
Why WITTCO
Why practices work with WITTCO
Your office manager already has plenty to do. We take the computers, the network and the technical side of HIPAA off their desk.
We sign the BAA
We sign a Business Associate Agreement with your practice and work under it. We also help you keep track of which other vendors owe you one.
Quick help during clinic hours
Our help desk is U.S.-based, and most remote requests are picked up in under 15 minutes. When a remote fix won't do, we send someone to the office.
Planning ahead for equipment
Adding an operatory or a provider means new computers, licenses and network work. We plan it with you ahead of time, and quarterly reviews flag aging hardware so you can budget for it.
Questions
Questions practices ask us
Will you sign a Business Associate Agreement?
Yes. An IT company with access to systems that hold patient information is a business associate under HIPAA, so we sign a BAA before we start. If any vendor with access to patient data won't sign one, that is a good reason to look elsewhere.
Can you support our dental imaging and sensors?
Yes. We set up and maintain the operatory PCs, the imaging server and the network between them, and we work with your imaging vendor when a driver or license problem is on their side. Updates are scheduled so a sensor doesn't quit in the middle of the day.
Does working with you make our practice HIPAA compliant?
Not by itself. HIPAA also covers your policies, your training and how staff handle records. We take care of the technical safeguards, such as encryption, access control, logging and backups, and help you document them for your risk analysis.
Can our staff use AI tools with patient information?
Only tools that are covered by a BAA and set up for it. Most free AI chatbots are not, so patient details should stay out of them. We can review what your team is using, set up tools that qualify and train staff on what is safe to enter.
Other industries we serve
Get a clear look at your practice's IT
Book a free assessment and we'll check your backups and HIPAA safeguards, then tell you what needs attention first.
Prefer email? support@getwittco.comBased in Lacombe, LA. Working across: